––––– Do you ship outside Singapore?
Yes! We ship to most countries. Shipping fees and options will be shown during checkout.
We will receive your order, check and email you a few of shipping options to choose from. Once you've selected your preferred shipping option, we will then send you a link to make payment, and your order will be packed and on its way!
––––– How long does shipping take?
For domestic orders:
Door Step Courier: Orders received are consolidated and packed once a week. 1-2 days to reach you after order is picked up.
Express service: Available with a $25 top up – we will skip the line and pack your orders first so they can be ready for pick up by our courier or yourself (select self pick-up) within 24 hours, simply email us if you need your order urgently.
If your order contains a last minute gift, please contact us and we will try our best to help you!
For international orders:
We usually get quotes and send your orders via SingPost International Airmail with tracking number (10-14 working days), FedEx or DHL, depending on your located and the items you order.
––––– Will I be charged sales tax?
Our company currently does not charge any GST.
For international orders, buyers are responsible for any customs and import taxes that may apply. We cannot advise on custom fees / VAT as each country has different rules on what is assessed. We are also not responsible for delays due to customs.
––––– What if there are missing or wrong items when I receive my order?
For missing or wrongly shipped items, please contact us and quote your order number. We will reply you as soon as we can and advise you on what to do next.
––––– I entered the wrong shipping address, what should I do?
No worries! Just send us an email within 12 hours after you placed your order. Make sure to include your order number and correct shipping address. We will amend it accordingly.
––––– Can you split my order between two different addresses?
We can only deliver to one address per order. To remedy that, you can create separate orders with different delivery addresses.
––––– Are the natural dye materials allowed in my country?
Please check with your custom authorities if the natural dyes are allowed before placing an order. We will not be liable if the items are not allowed into your country.
